Help

To help you log in as quickly as possible, we have compiled the most common login problems for you.
In rare cases, it is possible that your computer did not load the login page correctly or completely.

The following solutions can fix the problem.

  • Clear browser cache (usually in browser settings)
  • Use another browser
  • Restart computer
  • Check if you are in a corporate network with VPN. If so, switch to a private network.


Activation mail for password change does not arrive.
The arrival of the mail to change the password of your user account can take from 1 second to 15 minutes.
Please be patient for a moment. If the email does not arrive after 15 minutes, check the spam folder.

If all this did not work, we will be happy to help you via the form.
Please fill out the form completely and click Submit.

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Phone: +41 44 716 22 33

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Phone: +41 44 716 25 37

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